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We reserve the right to improve and/or change our production, construction, and/or materials without prior notice. Due to the inherent natural variations of a hand-made leather product, there may be differences in appearance from pillow to pillow.
All materials and workmanship are unconditionally warranted against defects in materials and workmanship for a period of one year from the delivery of goods. Please note, however, that leather is a natural product and, as such, variations in shade and tone as well as minor nicks, scratches, and wrinkles inherent to leather hide are in no way considered defects.
Defective or damaged pillows still under warranty will only be replaced at no charge. If you judge your pillow to be defective or damaged, please contact customer service at 1-800-236-5498 or email sales@brownsales.com to discuss.
Stock design pillows are eligible for returns for 60 days from the order delivery date; if 60 days have passed since your delivery, your order is no longer eligible for return. Custom design and/or customized pillows are ineligible for return or refund at any time.
To be eligible for a refund, your returned pillow must be unused and remain in new condition. Any pillow returned not in new condition is ineligible for refund.
Returns are subject to a 20% restocking fee.
All returns require a return authorization number. To request a return authorization number, fill out the form below. Your request will be reviewed for eligibility and a return authorization number will be emailed to you if your request is approved.
Return Authorization Request Form
Returns are to be shipped to the following address:
Brown Sales Corporation401 Rolfsmeyer DriveFitchburg, WI 53713Attn: [Your Return Authorization Number]
You are responsible for all packaging and shipping charges required to make your return. Be sure to keep record of the carrier tracking number for your return until we respond to your refund request.
We will notify you once your return is received and inspected. If your return qualifies for a refund, the refund will be applied to the same debit/credit card you used to make your purchase within one week from our approval. Returns are subject to a 20% restocking fee.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Second, contact your credit card company or your bank, as it may take some time before your refund is officially posted. If you have completed these steps and you still cannot locate your refund, please contact customer service at 1-800-236-5498 or email sales@brownsales.com to discuss.
Please call customer service at 1-800-236-5498 or email sales@brownsales.com with your further questions.